Privacy Policy

At Family Care Transit, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We CollectWe collect the following types of information to provide safe and reliable transportation services:

Personal Information: Name, phone number, email address, home address, and emergency contact.
Service Details: Pickup and drop-off locations, appointment times, special needs, and trip history.
Payment Information: Billing address and payment method (note: we do not store full credit card numbers).
Website Data: IP address, browser type, and pages visited, collected through cookies for website improvement.

2. How We Use Your InformationWe use your information to:

Schedule and confirm transportation services
Contact you about your bookings
Improve our services and customer experience
Send important updates, such as policy changes
Respond to inquiries or customer service requests

3. Sharing Your InformationWe do not sell or share your personal information with third parties, except in the following cases:

When required by law or legal process
To protect the safety of our clients, drivers, or the public
With trusted service providers who help us operate our business (e.g., payment processors)

4. Data Security

We take data protection seriously and use secure systems and practices to protect your personal information. Only authorized personnel have access to client data.

5. Your RightsYou have the right to:

Access and review your personal information
Request corrections to inaccurate information
Withdraw consent for certain uses of your data
Request deletion of your personal data (as permitted by law)

6. Cookies and Website Analytics

We use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but doing so may affect website functionality.