Refund Policy

At Family Care Transit, customer satisfaction is our top priority. We understand that plans can change, and we are committed to providing a fair and transparent refund process.

Cancellations & Refunds:

• Full Refund: Cancellations made at least 24 hours before the scheduled service time are eligible for a full refund.

• Partial Refund: Cancellations made within 12 to 24 hours of the scheduled service may receive a 50% refund.

• No Refund: Cancellations made less than 12 hours before the scheduled service time or no-shows are not eligible for a refund.

Delays or Missed Pickups by Family Care Transit:
If we are unable to provide the scheduled transportation service due to our own error or delay, you will be entitled to a full refund or may choose to reschedule at no additional cost.

Processing Time:
Refunds will be processed within 5–7 business days back to the original form of payment.

How to Request a Refund:
To request a cancellation or refund, please contact our customer service team at 414-856-6946 or email us at familycaretransitllc@gmail.com with your booking details.